Sell Error Refunds


Refund Request

In order for our machines to successfully process a sell and allow you to withdraw your cash, we must receive the exact amount of coin that's indicated on the sell receipt.

If an incorrect amount is sent, the ticket will not allow a withdrawal, and we need to manually send this coin back to you. Please fill out the form below, and we will process your request as quickly as possible. However, please note that it can take up to 24 hours for us to send your refund.

We will send a text confirmation (including a blockchain link) once the refund has been sent.


Please complete the form below

Phone Number *
Phone Number
Found on sell/redeem receipt under TX ID
This information can be found on any public blockchain ledger. This shows the amount that we actually received, which is the amount that we will refund to your address.
Please double check this address for any typos or mistakes. This is the address your refund will be sent to and we're not responsible for missing funds if this address is entered incorrectly.