General Questions
Buy Questions
Why isn't my buy showing up in my wallet?
Purchases made at our machines are normally batched out every 45 minutes to your destination address. If you don't see it in your wallet, first check the blockchain as your wallet may not post it until it has a certain amount of confirmations. When there is unusually high blockchain traffic, we may increase batch time to every hour in order to maximin the miner fee for faster confirmations.
If it's confirmed on the blockchain but still not showing up in your wallet, confirm that the address matches (*note that we cannot issue refunds if an incorrect address is provided to the machine), or try refreshing your wallet by closing and reopening its app.
If your transaction isn't showing on the blockchain after a considerable amount of time, give us a call at 503.985.8066 so we can look into it for you!
Can I cancel my transaction after I’ve added cash to the machine?
Unfortunately not. Once cash is inserted, there’s no way to stop the machine from sending it to the address scanned. For this reason, it’s important to double check the coin selection and address that’s displayed on the screen before adding cash.
Can I use a paper wallet?
Our machines no longer print paper wallets, but you can send crypto to any coin-compatible wallet as long as you have a QR code the machine can read.
I don't have a QR code for my address. Can I just type it in at the machine?
Unfortunately not. Because there's so much room for error, our machines don't allow manual entry for addresses.
If you're at the machine and only have an address in text format, the easiest solution is to use a block explorer (like blockchain.info for BTC, live.blockcypher.com for LTC, and etherscan.io for ETH). Simply paste your address into the site's search bar and it will automatically generate a QR code for that address which you can use to scan at the machine.
The machine froze in the middle of my transaction! Did I lose my money?!
Even if the machine freezes or malfunctions, it will still automatically send coin to the address that was scanned. Possible reasons for a machine malfunction include: internet or server interruption, bill jam, or cash box filled. Please note that it isn’t possible to cancel the transaction once the cash has been inserted, so you may need to finish your transaction once the machine is back up and running.
Sell Questions
Why is there a 45 minute time limit for my sell?
When you initiate a sell at our machines, your transaction is locked in at that specific rate. Because the price of cryptocurrency fluctuates so rapidly, we automatically cancel any open sell tickets if a transfer doesn't hit the blockchain within 45 minutes to protect both parties from outdated rates.
If you're selling coin from an exchange instead of a wallet, be aware that there may be a delay in the transfer if your exchange processes transactions in batches. In this case, your transaction will usually show as PENDING in your exchange and won't yet be posted on the blockchain. You can either cancel the transaction on your end, or give us a call after you see the transaction confirmed on the blockchain so we can manually release the funds to you. Please note that if the price for coin has fluctuated, the cash amount released may reflect the difference in value.
What happens if I send the wrong amount when I sell?
Our machines will only dispense funds if we receive the EXACT amount of coin that's printed on your sell receipt. If we receive the wrong amount, we'll need to send that amount back to you and have you initiate a second sell transaction at the machine. You'll receive an automatic text message if this happens, with instruction on how to request a refund for the incorrect amount sent. Note that the refund amount you receive will reflect the cost of any processing and miner fees incurred.
How long does it take to be able to withdraw after I sell?
You can redeem your sell ticket and withdraw the cash after only one confirmation. The size of your miner fee affects how quickly it gets confirmed, so transfers with smaller miner fees can take longer if there are a lot of transactions waiting to be confirmed.
Are there any additional fees on my end when I sell?
Miner fees are always paid by the SENDING party, so you'll need to account for that when you sell. Your wallet or exchange may also charge additional fees when funds are transferred out, so it's best to check their website to be sure.